TERMS AND CONDITIONS | Geraldton CP

Geraldton Caravan Park Property Terms & Conditions

Conditions of Stay

G'day and welcome to Geraldton Caravan Park! We're dead keen to make sure you have an absolute ripper of a time while you're with us. Our main goal is for you to have a cruisy, joyful stay, whether you're on holidays or just passing through, so you can fully recharge your batteries. We know we might not hit the mark for everyone, and that's fair enough. If you've got any worries, please don't hesitate to have a yarn with us. Just a heads-up, though: any dodgy disrespectful behavior won't be tolerated, no worries!

Please Note: To maintain the quality of our sites and cabins, the maximum stay permitted is 14 days.

Additional Fee and Penalties

By making a reservation and/or entering our park, you acknowledge and agree to abide by our terms and conditions. You also acknowledge and accept that additional charges and penalty fees may apply. Such fees are payable immediately upon request. Failure to pay these fees will result in immediate eviction from the park, and local police will be notified.

General Acceptance

Your agreement to the Terms and Conditions of Stay (this document) is established upon making a reservation or by entering Geraldton Caravan Park. Please be aware that third-party terms and conditions will not apply to any guest or staff member within our park. In the event of a contradiction between our terms and any third-party terms or conditions, you agree that Geraldton Caravan Park's Terms and Conditions of Stay will be the overarching and governing policy.

Check-in / Check-out Times

Cabins:

Check-in is available from 2:00 PM. If you require an early check-in, please arrange this with prior notice. A fee will apply, and it is subject to your cabin being ready for arrival. Early check-in request are not guaranteed, requests for early check-in starts from 12:00 pm.
Check-out time is 10:00 AM. A surcharge of $50.00 per hour will apply for departures after 10:00 AM. For example, an 11:15 AM departure will incur a $100.00 surcharge (considered 2 hours).

Camp Sites:

Check-in is available from 12:00 PM.
Early check-in is no guarantee and may be available from 10:00 AM with prior notice. A $10.00 fee is payable upon check-in for this service.
Check-out is by 10:00 AM. Late departures will incur a $10.00 fee for every hour past 10:00 AM. For example, an 11:30 AM departure will result in a $20.00 surcharge (considered 2 hours).

Arrivals

Cabin Late Arrivals:

Cabin Late Arrivals: If you haven't arrived before the office closes at 5:00 PM, there's no need to contact us. Late check-in details will be sent to you via email.

Camp Site Arrivals:

Self-service check-in is available at our kiosk from 12:00 PM to 9:00 PM. You will need your booking number and surname to complete this process. If you anticipate arriving after 9:00 PM, our system will automatically send check-in details via email for arrivals after 9:00 PM on your arrival date.

Cabin Care and Conditions

We trust you'll enjoy your cabin and kindly ask that you take good care of it during your stay.

Your Responsibilities:

Please leave your cabin in the same condition as you found it upon check-in.
If you notice anything we might have missed when you check in, please let us know immediately.
Should the cabin require additional cleaning or repairs due to excessive mess or mistreatment, we reserve the right to charge you for any incurred costs.

Park Policies

No illegal activity is permitted in our cabins. If we suspect any illegal activity, you will be asked to leave immediately without a refund, and the police will be notified.
We reserve the right to enter your accommodation at any reasonable time during your stay for inspection purposes, or without notice in the event of an emergency.
Geraldton Caravan Park is not liable for any theft or loss of personal possessions within the park or your accommodation. We strongly advise you to take appropriate security measures to safeguard your belongings.

Bookings

You can make bookings online through our website or by calling us at 0479155738 during reception hours. Online bookings receive a discount. Full payment is required to secure your reservation.

Security Deposits

A $200 credit card pre-authorization is required for all cabin bookings. This will be released back to your credit card after your departure, provided the cabin is left in the same condition as when you checked in. Please note, if additional cleaning or repairs are needed due to damages, relevant fees will be deducted from this deposit.

The return of the pre-authorization depends on your bank and can take anywhere from 7 to 30 days. Please check with your bank for specific timelines.

Cancellations & Amendments

You can cancel or amend your bookings via the Guest Portal on our website, subject to availability. All changes related to your booking are accessible through this portal.

Please be aware that no refund will be provided once you have checked in, even if you shorten your stay.

A one-night cancellation fee will apply if you cancel your booking. Alternatively, you can choose to change your dates for a future stay through your guest portal.

Prices are subject to change without notice.

Compassionate Cancellations

We understand that unforeseen circumstances can arise. On compassionate grounds, we may offer a full refund minus an administration fee. Please notify us in writing as soon as possible to explain your situation. We may require supporting documentation to process your request.

Please note, we do not offer refunds for cancellations due to weather conditions or other events outside the control of Geraldton Caravan Park.

Cancellations or Changes by Management

Should unforeseen circumstances necessitate a cancellation or alteration to your booking, we will inform you as soon as possible before your arrival date. In such instances, you will have the following options:

Accept the changes: Proceed with your booking under the revised terms.
Cancel your booking: Receive a full refund.
Change the dates for future bookings.

While we always endeavor to honor your reservation, please understand that in the event of an emergency or circumstances beyond our control, we are unable to offer additional compensation.

Minors

Please note that any guest under the age of 18 must be accompanied by an adult throughout their stay. We are unable to accept bookings made by minors.

Park Rules

Office Hours

Our office is open during the following times:

Monday to Friday: 9:00 AM - 12:00 PM, 3:00 PM - 5:00 PM
Saturday, Sunday, Public Holidays: 9:00 AM - 2:00 PM
Christmas and New Year's Day: Office will be closed.

Visitors

In-house guests are welcome to have visitors during office hours, subject to the following conditions:

Sign-In: All visitors must sign in at reception or notify the office upon arrival.
Parking: Visitors are required to park their vehicles in the designated visitor parking area at the front of the park.
Facility Use Fee: To ensure fairness to all paying guests, a fee of $8 per adult and $5 per child applies to visitors using park facilities.
Guest Responsibility: You are responsible for the conduct of your visitors. Any costs incurred due to damages caused by your visitors will be your responsibility.
Compliance: Visitors must adhere to all park rules at all times. Failure to do so will result in them being asked to leave the park. Park management reserves the right to deny entry to or eject any visitor.

Conduct & Behavior

To ensure a safe and enjoyable environment for all, we require all patrons to adhere to the following behavioral guidelines:

Compliance: All individuals within our park must follow our house rules. Failure to comply will result in immediate eviction without a refund.
Respectful Conduct: We expect all guests, their families, and friends to be respectful, mindful, courteous, and behave appropriately while on park premises.
Management Discretion: Park management reserves the right to refuse service to or eject any individual whose presence is deemed, in our reasonable opinion, to be against the best interests of the park and our guests. This may occur without a refund.
Party Conduct: Please ensure all members of your party behave appropriately to avoid being denied the right to use park facilities.
Peace & Privacy: Respect the peace, comfort, and privacy of fellow park residents and guests.
Language: Refrain from yelling or using inappropriate language that can be heard by other park residents and guests.
General Respect: Show respect to everyone and everything within the park.
No Harassment: The use of force, harassment, or threats towards anyone in the park, including staff members, is strictly prohibited.
No Nuisance: Do not engage in any form of nuisance behavior within the park grounds.
Substance Policy: There is a zero-tolerance policy for illegal substances and public intoxication.

Vehicle Guidelines

To ensure the safety and smooth flow of traffic within Geraldton Caravan Park, please adhere to the following vehicle regulations:

Speed Limit: The park speed limit for all vehicles, including bicycles, scooters and e-scooters is 8 km/hr.
Emergency Access: You must maintain immediate access to your tow vehicle in case of an emergency.
Parking: Only one motor vehicle and one towable (e.g., caravan, trailer) are permitted per site. All vehicles must be parked safely within your allocated site.
Second Vehicle: A second vehicle may be permitted with the prior written consent of the park owner/manager, attracting a $5/night fee. Consent will only be granted if:
1. Both vehicles are owned and used by the site occupants.
2. In the opinion of the park owner, a satisfactory parking space is available. For short-stay guests, this option is generally limited to big rig and unpowered sites.
Vehicle Washing: Washing of any vehicle type is strictly prohibited within the park. A $50 fee will be charged for non-compliance. Please utilize local car wash facilities.
Mechanical Work: Please refrain from conducting mechanical work on your vehicle within your site. For emergency repairs, kindly consult with staff to identify a suitable area. Unauthorized mechanical work may incur a $200 penalty and additional contamination cleaning fees.
Unregistered/Unroadworthy Vehicles: Do not bring unregistered or unroadworthy vehicles into the park without prior written consent from the park owner.
Road Use: Drive or ride vehicles on designated roads only; do not drive through other sites.
Road Rules: All road rules must be obeyed throughout the park.
Bicycles: Bicycles are not permitted to be ridden within the caravan park outside of daylight hours.
Allocated Parking: Park only in your allocated site, ensuring your vehicle is safely off the road.

Pet Policy

We are delighted to welcome your pets to Geraldton Caravan Park. Please remember that your pet's behavior and well-being are your responsibility.

Pet Limit: A maximum of two pets per site is permitted, unless otherwise agreed in writing by the park owner.
Check-in: All pets must be checked in upon arrival.
Leash Policy: Dogs must remain on a leash (maximum length of 2 meters) at all times while on park grounds.
Waste Management: All pet droppings and food scraps must be securely tied in a plastic bag and disposed of in a rubbish bin. A $150 penalty will be issued for failure to clean up after your pet.
Vaccinations: Your pet must be up-to-date with all its vaccinations.
Noise Curfew: Boisterous pets are subject to the park's noise curfew. Please ensure your pet does not disturb other guests and residents.
Restricted Areas: Pets are not permitted in park facilities such as ablution blocks, the camp kitchen, or the pool area.
Temperament: Dogs must be socialized. Non-sociable, aggressive, or excessively "yappy" dogs are not permitted in the park.
Excessive Barking: While we understand dogs bark, excessive barking will regrettably result in an early departure without a refund, as we are mindful of other guests.
Pet-Friendly Cabins: All our cabins are pet-friendly for a fee, provided you advise us at the time of booking. Please bring your pet's own bedding. Pets are not allowed on any furniture; a $200 cleaning fee will be charged if this rule is not observed.
Unattended Pets: Dogs are not to be left unattended at any time, including inside cabins, vehicles, or anywhere on park grounds (permanent residents excepted). This policy is for your dog's welfare.
Management Discretion: Dog owners agree that park managers reserve the right to remove any guest whose dog is deemed disruptive, noisy, aggressive, or is the subject of complaints from other guests.
Pet Laundry: Please do not wash pet bedding in our washing machines. The local launderette in town has designated pet-friendly machines.
Pet Washing: Do not wash your pet anywhere within the park.
Nuisance/Damage: If we receive any complaints regarding your pet being a nuisance, behaving badly, or causing damages, you will be asked to leave without a refund and will be responsible for any repair costs.

Park Regulations

Smoking Policy

For the comfort and health of all our guests, smoking is strictly prohibited inside and directly outside all park facilities. This includes, but is not limited to, the camp kitchen, pool area, ablution blocks, reception, laundry, and all park-owned accommodation.

Please only smoke in open outdoor areas and ensure you are a considerate distance from other guests.

A $300 fee will be charged if the smell of smoke is detected in our cabins after you check-out. If you notice a smoke odor upon check-in, please inform us immediately.

Children's Safety & Conduct

For the safety of all children and to ensure a peaceful environment, children must be supervised by an adult at all times. This ensures their safety and prevents any nuisance or inconvenience to other guests, management, or employees.

You are responsible for any damage caused by your child, and the cost of repairs will be charged to you.
Should we receive complaints regarding your children's behavior or actions, you may be asked to leave without a refund.
Please keep children out of other guests' sites.
Children under 10 must be supervised by an adult when using the ablution block.

Fire Safety Guidelines

To ensure the safety of our park and guests, please adhere to all fire regulations:

You must adhere to all fire restrictions in place during your stay.
Fires are only permitted within an enclosed fire drum. It is your responsibility to ensure any fire you light is safe and does not cause damage to our grounds or property. A $100 fine will apply for any affected area.
Upon check-out, ensure the fire area is clean and free of wood and fire debris.
Ensure that any discarded debris is not hot and is disposed of appropriately.
Please do not collect wood or fire material from our park without prior permission from management.
Failure to comply with any of the above fire regulations will result in a $300 penalty and immediate eviction from the park.

Ablution Block Etiquette

To maintain cleanliness and functionality for all users, please observe the following rules when using our ablution blocks:

Do not wash dishes in hand basins; please use the designated camp kitchen facilities.
Do not empty caravan cassettes anywhere within the ablution block. A designated dump point is available for this purpose. Penalties will apply, and you will be required to clean up any unauthorized disposal.
Please be courteous to others and clean up after yourself.
Any items left behind will be disposed of.
Please close ablution doors at night.
Our septic system is highly sensitive; please do not use excessive toilet paper or put anything other than toilet paper into the toilets.

Park Facilities Guidelines

To ensure a comfortable and enjoyable experience for all guests, please observe the following guidelines when using our shared facilities:

Laundry

No Dishwashing: Please use the camp kitchen for washing dishes, not the laundry facilities.
Prompt Removal: Kindly remove your laundry promptly from washing machines, dryers, and clotheslines once cycles are complete. Park management may remove and store items left unattended due to non-compliance.
Private Clotheslines: Private clotheslines may be erected beside caravans, provided they are out of plain sight.
Cassette Disposal: Caravan cassettes must only be emptied at the designated dump point, not in the laundry.
Machine Cleanliness: Ensure the washing machine is clean before use. If you find a machine unclean, please report it to the office and refrain from using it. We do not provide refunds or compensation for laundry damaged by debris from previous users.

Camp Kitchen

Operating Hours: The camp kitchen is available from 6:00 AM to 10:00 PM.
Cleanliness: Please clean up after yourself immediately after use.
Provided Items: You are welcome to use provided items, provided they are washed, dried, and put away correctly afterwards.
Courtesy: Be courteous and mindful of other guests using the space.
Fridge Use: Label all items stored in the fridge with your name and date. Unlabeled items will be removed.
Appliance Cleanliness: The basin, BBQ, and microwave must be cleaned after each use.

Pool

Child Supervision: Children must be supervised by an adult at all times within the pool area.
Safe Conduct: Running, diving, jumping, or making large splashes (bombies) are prohibited to ensure water remains within the pool.
Designated Use: The pool area is for swimming only and is not to be used as a general play area.
Foreign Objects: Do not introduce any foreign objects into the pool.

Noise & Quiet Time

Minimum Noise: Please keep noise to a minimum at all times.
Quiet Hours: Strictly observe quiet hours between 9:30 PM and 8:00 AM. Any exceptions to this rule require prior written consent from the caravan park owner or manager.

Rubbish Disposal

To maintain a clean and hygienic environment, please observe the following rubbish disposal guidelines:

Waste Wrapping: All garbage must be wrapped before being placed into bins.
Household Refuse Only: Our disposal facilities are strictly for normal household refuse. Please do not dispose of raw fish or seafood in bins except on the morning of bin collection days (Tuesdays and Fridays). If disposing of these items, they must be wrapped and ideally frozen.
Garden Waste: For disposal of garden refuse (e.g., leaves, lawn clippings), please consult the office for a designated collection area.
Hard Rubbish: Hard rubbish must not be placed in any general rubbish bins. Please contact the office for guidance on suitable disposal locations.
Personal Bin Collection: A fee of $10 per bin will be charged to your account for personal rubbish bin collection services.
Large Items: Large items that cannot be disposed of in our park bins must be taken with you. A service fee will apply for any tip runs facilitated by the park for such items.

Site Maintenance & Responsibilities

Occupants are responsible for maintaining their sites and adhering to park regulations:

Site Fees: Occupants must pay all site fees and other agreed charges by the due dates, either in person, via SMS (which incurs a service fee), or at the kiosk. Please note a transaction fee of $1.40 per transaction and 1.65% on any card payment applies.
Lawful Use: Occupants must not use or permit the use of the site, dwelling, or caravan park for any purpose that is illegal under common law or statute.
Site Cleanliness: Sites must be kept clean and tidy, free from rubbish and debris.
Appearance Standards: Maintain your site and caravan in a manner that does not detract from the general standard of the caravan park.
Permanent Residents - Annual Checklist: Permanent residents are required to submit an annual maintenance checklist. Warnings will be issued for non-compliance, followed by fines if issues are not addressed. A $50/hour fee will apply for rubbish cleaning and garden maintenance.
Structures: Occupants must not erect any structure on the site or within the caravan park without prior written consent from the caravan park owner. A "Schedule of Works" form must be completed and approved before commencing any work.
Damage Reporting: If any damage, other than fair wear and tear, is caused to the caravan park or its facilities by the occupant or their visitor, the occupant must notify the caravan park owner or property owner of the damage and pay compensation accordingly. Occupants must also report any knowledge of damage or breakdown of communal facilities to the caravan park management.
Occupancy Limits: Occupants must not allow more than the agreed number of persons to occupy the site.
Rule Adherence: All occupants, including visitors, must adhere to all caravan park rules.
Electrical System Strain: Be aware that overuse of appliances in your caravan can strain the electrical system. If this results in damage or increased costs to the park, a fee may be charged to cover these expenses.

Emergency Procedures

For your safety and the safety of all guests, please adhere to the following emergency procedures:

Follow Staff Instructions: You must adhere to the advice and directions provided by park owners and staff during any emergency situation.
Site Orientation: Please reverse into your site to facilitate a quick exit in the case of an emergency.
Vehicle Access: Your towable vehicle must be kept on-site and accessible.

Gas Refill

Gas refill services are available. Please inquire at reception for assistance.

Sullage Policy

To manage wastewater effectively, please use the designated sullage drains for your wastewater. You can do this by connecting your hose directly or by collecting wastewater in a bucket and emptying it into the sullage drain.

For some sites with garden beds, you are welcome to dispose of your wastewater there. We ask that you to use common sense regarding wastewater discharge. A fee of $200 will be charged for any misuse or mistreatment of our sites related to sullage disposal.