Geraldton Caravan Park Property Terms & Conditions
Conditions of Stay
Welcome to Geraldton Caravan Park, we aim to please in every area of our premises. We hope to make your stay relaxing and joyful, allowing you to recharge whether on holiday or in transit. We are not fancy and are unable to please everyone, should we upset you in any way please kindly let us know. Unwarranted behavior will not be tolerated at any time.
Please Note: To maintain our sites and cabins the maximum stay is 14 days.
Additional Fee and Penalties
On making your reservation and/or entering our Park you acknowledge and hereby agree to our terms and conditions. As well as acknowledging and accepting there may be extra charges and penalty fees. Such fees will be payable immediately, if you do not pay the fee as requested you will be asked to leave our Park immediately and the police will be notified.
General Acceptance
You agree to the Terms and Conditions of Stay (this document) by reservation or by entering the Park. Third-Party Terms and Conditions will not apply to any guest or staff member in Geraldton Caravan Park. In the event that such terms are contradicted by third-party terms or conditions, the Guest agrees that Geraldton Caravan Park Tourist Park’s Terms and Conditions of Stay will apply as overarching and governing.
Check-in / Check-out Times
Cabins:
*Check-in from 2pm. Early check-in can be arranged for a fee with prior notice and if your cabin is ready for your arrival.
*Check-out time is 10am. For every hour past 10am a $50.00 surcharge will apply (e.g. 11:15am departure will be considered 2 hours and a $100 surcharge is incurred)
Camp Sites
*Check in from 12pm
*Early check-in may be available from 10am with prior notice for a $10.00 fee payable on check-in.
*Check out by 10am late departures will incur a $10 fee for every hour past 10am (e.g. 11:30 departure will be considered two hours and results in a $20 surcharge).
Cabin Late Arrivals
Please let us know when making your booking if you will be arriving after 5:00pm, we are more than happy to organize late check in for you. Check in details will be sent to your email (if no email provided details will be sent by SMS) on the afternoon of your arrival date.
Camp Site Arrivals
Self serve check in via our kiosk is available 12pm until 8pm, your booking confirmation number and surname will be required.
Please let us know when making your booking if you will be arriving after 8pm, check in details will be emailed to you (if no email provided details will be sent by SMS) on the afternoon of your arrival date.
Use of our cabins
*We hope you appreciate our cabins, please take care of it while you occupy it.
*Please kindly leave the cabin in the same condition as when you checked in.
*Upon check-in should there be something we missed please let us know.
*Should you leave a mess or mistreat our cabins resulting in additional cleaning or repairs, we reserve the right to charge you for any additional cost we incur.
*No illegal activity to be conducted in our cabins, should we suspect any illegal activity you will be asked to leave without refund and the police will be informed
*We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of an emergency.
*Geraldton Caravan Park is not liable for any theft or loss of your personal possessions whilst in our park or whilst you are in your holiday accommodation. Please take appropriate security measures to ensure against theft and/or loss.
Bookings
Bookings can be made online or by contacting us on 0479155738 during reception hours. Online booking via our website will result in a discount on your booking. Full payment is required to secure the booking.
Security Deposits
A $200 credit card pre-authorization is required for all cabin bookings which will be released back to your credit card after your departure provided the cabin is in the same state as when you checked in. If extra cleaning is required or any damages occurred, the fees will be deducted accordingly.
Prices are subject to changes without notice
Cancellation & Refunds
Should you need to cancel your booking a 1 night cancellation fee will be charged. Online cancel available through your guest account. Alternatively we can change the dates or provide you with a full credit for a future stay.
Compassionate Cancellation
On compassionate grounds we may offer you a full refund minus an administration fee. Please kindly write to us as soon as possible to inform us of your situation. We may require proof for the reason of your cancellation.
We do not offer refunds for weather-related reasons or other reasons outside of the control of Geraldton Caravan Park.
Cancellation or changes by us
In the event where we need to cancel or change some aspects of your booking, we will inform you as soon as possible prior to your booking date and you have the follow options to choose.
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Accept the changes
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Cancel your booking with full refund
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Save your booking credit with us for a future booking
We will always try to honor your booking but in the event of an emergency or unforeseen event outside our control we do not offer any compensation.
Minors
Please be aware that any guest under 18 years of age must be accompanied by an adult during their stay. We do not accept booking by minors.
Park Rules
Office hours
7 days 9am-5pm (Summer time might changes)
*Christmas and New year office might be close.
Visitors
*In-house guests are permitted to have visitors during office hours.
*Visitors must sign in at reception or by notifying the office.
*Visitors must park their vehicle in the visitor parking located at the front of the Park.
*In fairness to other paying guests a fee applies to visitors using Park facilities, $8/adult $5/child.
*Your visitors are your responsibility please ensure your visitors behave respectfully, any cost related to damages is your responsibility.
*Visitors must abide by the Park rules at all times or they will be asked to leave the Park. The Park operator reserves the right to reject guest’s visitors.
Behavior
*All patrons of our park are required to follow the house rules, failure to do so will result in eviction without refund.
*Please be respectful, mindful, show courtesy and behave appropriately when you and your family or friends are in our Park.
*We reserve the right to refuse or eject anyone if its the reasonable opinion of the Park, in the best interest of the Park and our guests without refund.
*Please kindly advise all members of your party to behave appropriately or you may be denied the right to use the Park facilities.
*Respect the rights of peace, comfort and privacy of fellow park residents and guests of the park
*Do not yell or use inappropriate language for the park residents and guests of the park to hear
*Be respectful to everyone and everything in the park
*Do not use force, harass and threaten anyone in the park including staff members
*Do not be a nuisance in any form within the park grounds
*No tolerance for illegal substances and public intoxication
Vehicles
*The park speed limit is 8km/hr (including bikes)
*In case of emergency you must have access to your tow vehicle
*Only one motor vehicle and one towable per site. Vehicle must be parked safely on your site
*Unless the written consent of the caravan park owner/ manager has been obtained for a second vehicle which would attract a $5/night fee.
Written consent will only be given if:
1. Both vehicles are owned and used by the site occupants
2. In the opinion of the caravan park owner, a satisfactory parking place is available. If a short-stay guest this option is only available on big rig and unpowered sites.
*Please be aware washing of vehicle of any sort is not permitted in the Park, a fee of $50 will be charged. Please support other local business and bring your vehicle to nearest car wash.
*Please refrain from doing any mechanical work on your vehicle on our sites, should you need to do emergency repair please ask staff where you can do so. A penalty of $200 and additional contamination cleaning fee may apply.
*Do not bring an unregistered or unroadworthy vehicle into the caravan park without the prior written consent of the caravan park owner.
*Drive or ride vehicles on the roads only (no driving thru sites)
*Obey all road rules throughout the park
*Not ride bicycles in the caravan park outside of daylight hours
*Parking in allocated site only, safely off the road
Pets
We are happy to welcome your pets in our Park, your pet is your responsibility.
* Maximum 2 pets per site (unless agreed by park owner in writing).
* All pets must be checked in
* Dogs must remain on a leash (maximum length of 2 meters, no longer) AT ALL TIMES whilst on park grounds.
* All pet droppings and food scraps must be tied in a plastic bag and disposed of in a rubbish bin. Penalty of $150 will be issued if you aren’t cleaning up after your pet.
* Your pet must be up to date with all its vaccinations.
* Boisterous pets are subject to the park noise curfew, please have consideration for your fellow campers/residents.
* Keep pets out of park facilities (ablutions, camp kitchen, pool area)
* Dogs must be socialised – non sociable, aggressive dogs or excessively “yappy” dogs are not permitted into the park
* We do understand that dogs bark, but excessive barking will result in an unfortunate early departure without refund. We are very mindful of other guests staying at the park.
* All of our cabins are pet friendly for a fee, provided you advise us at the time of booking. Please bring along bedding for your pet. Pets are not allowed on any furniture, a cleaning fee of $200 will be charged if we find otherwise.
* Dogs are not to be left unattended at any time. This is for the welfare of your dog. This includes inside the cabin, car or anywhere on the park grounds. (permanent residents excepted)
* Dog owners must agree that the park managers reserve the right to remove any guest whose dog is deemed disruptive, noisy or aggressive or the subject to any complaints from other guests
* Please do not wash pet bedding in our washing machines, the launderette in town has designated pet machines.
* Please do not wash your pet anywhere in the Park.
*If we receive any complaints of your pet being a nuisance, behaving badly or causing damages, you will be asked to leave without refund and will bear any cost to repair damages.
Smoking
*No smoking inside or outside any of the park facilities including camp kitchen, pool area, ablutions, reception, laundry and park owned on site accommodation
*Please only smoke in open areas and away from other guests.
A $300 fee applies if the smell of smoke is present in our cabins after you check out, if there is the smell of smoke on check-in please advise us.
Children
*Children must be supervised at all times, to ensure their safety and not cause a nuisance or inconvenience to other occupants, management or employee of the caravan park.
*Damage caused by your child is your responsibility and the cost of repair will be covered by you.
*You will be asked to leave without refund should we receive any complaints regarding your childrens behaviour or their actions.
*Please keep children out of other sites.
*Please ensure children under 10 are supervised by an adult when using the ablution block.
Fire
*Please adhere to fire restrictions during your stay.
*Please ensure fire is in an enclosed fire drum. It’s your responsibility to ensure the fire you light is safe and does not cause any damage to our grounds and property. A $100 fine applies for any affected area.
*On check-out please ensure the fire area is clean and free of wood and fire debris.
*Ensure that any discarded debris is not hot and is disposed of appropriately.
*Please do not collect wood or fire material from our Park unless you have checked with management
*Penalty of $300 for not following any of the above will be charged to you and you will be asked to leave the Park.
Ablution block
*Do not wash dishes in hand basins, please use the camp kitchen.
*Do not dump caravan cassettes anywhere in the ablution (we have a dump point for this) penalties will apply and you will be required to clean it up
*Be courteous to others and clean up after yourself
*If items are left behind, they will be disposed of
*Close ablution doors at night
*Please do not use excessive toilet paper or put anything other than toilet paper into the toilet as our sceptic system is very sensitive
Laundry
*Do not wash dishes in the laundry, please use camp kitchen
*Remove washing promptly from the washing machines, dryer or clotheslines upon the completion of washing or drying. (The caravan park owner may remove and store laundry items as a result of noncompliance.)
*Private clotheslines may be erected at the side of caravans but out of obvious view
*Do not dump caravan cassettes anywhere other than the dump point
*Please make sure the machine is clean before you use.
*Please report to office and do not use the machine if it is not clean. We do not refund or compensate when your washing is damaged by previous users debris.
Camp Kitchen
*Camp kitchen hours 6am-10pm
*Please clean up after yourself
*You are welcome to use provided items as long as they are washed/dried and put away
*Be courteous to others using the space
*If using the fridge label items with name/date, unlabeled items will be put in the bin
*Basin must be kept clean after each use
*BBQ must be cleaned after each use
*Microwave must be kept clean
Pool
*Children must be supervised at all times
*No running, no diving, no jumping or bombies (keep the water in the pool)
*No using pool area for anything other than swimming, this isn’t a play area
*No foreign objects in the pool
Noise/Quiet Time
* Keep noise to a minimum at all times ensuring that there is no unnecessary noise at all between 930pm and 8:00am (Exceptional circumstances may exist where the caravan park owner considers it reasonable that this rule need not be strictly applied. Prior written consent of the caravan park owner/ Manager must be obtained in these instances.)
Rubbish
*Wrap garbage before placing it in the bins.
*Do not use the caravan park garbage disposal facilities for the disposal of anything other than normal household refuse. No raw fish or seafood to go in the bin other then on the morning of bin days (Tuesday/Fridays) must be wrapped and frozen if possible
*If disposing of garden refuse such as leaves, lawn clippings, etc. please consult with the office as to a convenient place for collection.
*Hard rubbish is not to be dumped in any rubbish bin please see the office for a suitable spot.
*Personal rubbish bin collection $10/bin will be charged to your account.
Site maintenance/responsibilities
*The occupants must pay the site fees/rent and any other charges agreed with the caravan park owner before the due dates, in person, via SMS (which will attract a service fee) or at the kiosk. Transaction fee $1.40 every transaction, 1.65% on any card payment
*The occupants must not use or permit the use of the site, the dwelling or the caravan park for any purpose that is illegal at common law or under an Act.
*The occupants must keep their site clean and tidy, free from rubbish and debris
*Maintain the site and caravan in a manner and condition that do not detract from the general standard of the caravan park
*Permanents only- Maintenance checklist to be submitted Annually. Warnings will be issued, after warning if issues aren’t addressed fines will given. Cleaning of rubbish $50/hr Garden maintenance $50/hr
*Occupants must not erect any structure on the site or in the caravan park without the prior consent of the caravan park owner. Schedule of works form must be filled out and approved prior to commencement of any works.
*If any damage other than fair wear and tear is caused to the caravan park or any facilities in the caravan park by the occupant or his or her visitor, the occupant must notify the caravan park owner or owner of the property of the damage and pay compensation for the damage to the caravan owner or caravan park owner. The occupants must report to the caravan park owner any damage to or breakdown of communal facilities of which the occupants have knowledge.
*The occupants must not allow more than the number of persons agreed with the caravan park owner to occupy the site.
*All occupants including visitors must adhere to all caravan park rules
*Please be aware that overuse of appliances in your caravan can put a strain on the electrical system. If this results in damage or increased costs, we may need to charge a fee to cover the expenses.
Emergency procedures
*Must adhere to the advice from park owners and staff
*Reverse into sites for quick exit in the case of emergency
*Towable vehicle must be kept on site
Gas Refill
*Gas refill available please see reception
Sullage Policy
Please use sullage drains for your wastewater, either by using your hose or collected into a bucket and emptied into the sullage drain. Some sites may have garden beds and you are welcome to use to for disposing your wastewater. Please use commonsense with regards to discharging your wastewater a fee of $200 will be charged for misuse/mistreating our sites.